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Understanding the Deskless Workforce
The deskless workforce, consisting of about 80% of global labor, is an often overlooked yet crucial segment that fuels many industries. Companies struggle to effectively recruit and retain these workers, leading to high turnover rates and significant operational challenges. Traditional training methods, effective in structured office environments, largely fall short in practical, fast-paced conditions faced by frontline employees.
The Importance of Digital Training
With 79% of HR leaders reporting that learning and development is their biggest challenge within deskless teams, the need for targeted digital training approaches has never been clearer. The transition to mobile-friendly training solutions allows organizations to engage their workforce, providing access to valuable resources right when they need them. This shift not only enhances employee engagement but can dramatically improve retention rates, as studies indicate that 94% of employees feel training positively impacts their desire to stay with a company.
Investing in the Frontline Workforce
To connect training efforts to real business outcomes, companies must recognize the entire employee journey. Fostering a robust onboarding process can serve as an anchor to recruitment and retention strategies. Those organizations that prioritize investing in ramping programs for frontline workers see more efficient recruitment and increased retention, ultimately boosting their bottom line.
Challenges and Opportunities Ahead
Despite the clear benefits of enhanced training solutions, many organizations remain slow to embrace change. The complexities of training deskless workers—who are often spread across multiple locations—can create hurdles: embarking on digital transformation requires careful planning and substantial investment. Yet, those who successfully navigate these challenges stand to gain a competitive edge in attracting and keeping top talent.
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